Really low-rated drivers or users may even be banned from Uber altogether. Rude or hostile users will probably get poorer service from drivers. Interestingly, drivers can also rate users on politeness. Lower-rated drivers will get fewer tips and probably fewer customers. When rating a trip, a user also has the option of tipping his or her driver via the Uber app. Uber users get to rate their drivers on politeness, safety, and car cleanliness on a scale from 1 to 5, and they can check the current rating of a particular driver.
Unlike traditional taxi services, Uber’s rating system provides a significant incentive for their drivers to do their best to satisfy their customers.
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